98% Satisfaction for Admit One Customer Support

At Admit One, we pride ourselves on creating partnerships with our customers and using our understanding and market experience to help guide them as quickly and efficiently as possible to the right resolution.

We have been thrilled to see our approach is providing our customers with what they need. Since introducing satisfaction surveys to our helpdesk earlier this year, our customers have given us 4.9 out of 5-star rating* on support requests! Although it appears 5 stars isn’t enough for some customers!

“10 out of 5“

The Regent Centre – Christchurch

We understand that your POS system and ability to sell is at the heart of your business which is why for over 24 years, Admit One support has been available 24 hours a day, 365 days a year for priority issues, ensuring that the help you need, is always available when you need it most.

On introducing the surveys into the helpdesk system, Our COO Paul Veal said;

“It is important to us that we learn and adapt to ensure we provide the support our customers need and the satisfaction survey that is sent on the resolution of each service request is a great tool for us to achieve this.”

“The team are continually learning new products as we create them and bring them to market, ensuring that our customers are able to get the most from every aspect of Admit One.” 

“Whilst the results to date have been fantastic, we will not be sitting back and relaxing! Since taking the role of support team manager, Kevin has made some great process changes and grown a team to be proud of, but every day presents new challenges for our customers and our team continue to rise to them.” 

At the heart of our success is the relationships we build with our customers. Being familiar with how your business works, understanding what’s important to you and why, knowing your business is unique, and that we are not just dealing with businesses but the individuals who make them, means we are able to assist our customers more effectively. You will never get ‘just’ a support engineer when you need help, you will get someone who cares as much about your issue as you do!

Our Support Team Manager Kevin Harvey had this to say in support of his team:

“The team really enjoys the diversity that each task brings – it mean’s two days at work are never the same! Our team of Support Engineers enjoy building close working relationships and thrive on the challenges our customers bring to us.”

“Service is always top notch.”

Embassy Cinema – Malta

We continue to invite our customers to provide feedback so we can continue to adapt and change in an ever-evolving market place. If you would like to hear more about our approach or our products, please get in touch with us today!

*4.9/5 as at 20/06/2024.

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